Poste Italiane S.p.A.
listed Società per Azioni
Traded asBITPST
FTSE MIB Component
ISINIT0003796171 Edit this on Wikidata
Founded1862 Edit this on Wikidata
FounderGovernment of Italy Edit this on Wikidata
Headquarters190 viale Europa,
Key people
Matteo Del Fante (CEO)
  • Postal Services
  • Financial Services
  • Insurance Services
Revenue€ 10,86 billion [1] (2018)
€ 1,40 billion [1] (2018)
Number of employees
134,360 [2] (2018)
Capital ratio14.65% (CET1, BancoPosta division only)[3]
WebsiteOfficial website
Footnotes / references
in consolidated balance sheet excluding minority interests

Poste Italiane S.p.A. is the Italian postal service provider. Besides providing postal services, Gruppo Poste Italiane offers integrated communication, postal savings products, logistics, financial and insurance services throughout Italy.



The n.604 national law of 5 May 1862, (the so-called Postal reform),[4] created a national and centralized organization for postal service by the introduction of a unique general fee to pay for services, the postal stamps, among the whole territory of the newly formed kingdom of Italy. Subsequently, with the Royal Decree 5973 of 10 March 1889, the Directorate General of Posts and Telegraphs was separated from the Ministry of Public Works and thus turned into the Ministry of Posts and Telegraphs. It was commissioned to create a network of offices in Italy to forward and receive mail and telegrams, to make and receive telephone calls, and to carry out financial transactions and assets management. It also worked as branch offices for the nascent electric services for a time.

The giro service, (commonly known as BancoPosta since 2000), was founded in 1917. In 1924, during the Fascist period, the Ministry of Posts and Telegraphs was renamed Ministry of Communications becoming an important center of power. The services network was expanded with the acquisition and implementation of new logistics facilities. New buildings in Functionalist style were built in the major cities.

With the development of telephony and radio communication, the Ministry incorporated the State Company for Telephone Services (ASST) and the nascent EIAR (which would later become RAI and run both public radio and television).


In the early 90s, the Italian public administration and postal service were deemed irrecoverable in efficiency and profitability. The budget deficit increased personnel costs, which in 1986 absorbed about 93% (including 16% for pensions) of the current revenue. From 1970 to 1985 employees’ productivity was reduced by 24% at the expense of the quality of services provided, generating an ever more critical deficit situation.

In 1994, in (Germany), the regular average of the delivered daily mail after dispatch was almost 80%, while in Italy the comparable statistic was less than 20%. In 1989, the average time for mail delivery was 8.5 days.

They tried to contain the obvious gap in the quality of Italian postal service compared to the rest of Europe, with the n.487 Decree-Law of 1 December 1993, converted by n.71 law of 29 January 1994. This led to a transformation of the Italian Post Office from an independent company to a public business, by achieving an additional step in SpA by 1996 (implemented after 28 February 1998).[5] The transformation process required the adoption of the production efficiency principle, the recovery of the quality of services and the economic and financial recovery by the management of the Italian Post Office.

This led to the gradual reduction of the 4,500 billion lira deficit, in 1993, through specific policies to reduce production costs (80% of which due to staff costs[6]), through the increase in revenues from the sale of services to the PA and by a reordering of the tariff system, reaching in 2001 a net profit.[7]

A contemporary lamp box in Pavia

In February 1998, the Ministry of the Treasury (The Prodi I Cabinet) appointed Corrado Passera, as the CEO of the newly formed Italian Poste SpA.[8] The business plan made by Corrado Passera from 1998 to 2002, created a staff cutting of 22,000 units.[9]

On the other hand, according to some trade union leaders, there was a casualization of contracts for new recruits, cases of widespread harassment and resignation for workload due to the excess of staff cuts.

The Solidarity Fund was used for saving on labor costs as well as lowering the average age of the staff. The last two years of missing contribution of the early-retired employees were paid by a deduction in payroll of the new employees for 10 years. The company offsets these losses replacing them by the recruitment of many under-24-years-old young workers, giving them a three-year apprenticeship contracts.


In 2000, the Italian Post Office, through its subsidiary SDA Express Courier, acquired 20% of the share capital of the Bartolini company, making officially the Consortium Logistics and Parcels with the three major companies for the sorting of parcels in the country. This agreement was also the subject of a challenge by the rival companies in court, but it ended in favor of the Consortium.

Poste Italiane has also adopted a control system to monitoring in real time all the post offices, the logistics network and the security of digital communications and transactions working with the Italian government, international agencies, universities and research centers.

The importance of financial products and services such as the Postepay prepaid card, have been increasing in the last few years. Postepay, introduced first in 2003, achieved a great success, especially among the youngest, conquering and maintaining first position at European level among pre-paid cards sector.


In 2011, Poste Italiane acquired UniCredit MedioCredito Centrale for €136 million.[10]

On 16 May 2014, the Italian government approved the stakes sale of up to 40 percent in Poste Italiane.[11]

The company was forced to close 455 offices in 2015 due low profit,[12] according to the Poste Italiane Spa CEO Francesco Caio’s decision. Today, as underlined by CEO Matteo Del Fante in November 2018th, company’s intention is to preserve postal offices and take specific measures for littlest Italian cities[4].

Ministry of Economy and Finance (Italy), which now owns 64.696% of Poste Italiane Spa, shared about 35% to Borsa Italiana. On 25 May 2016, a further 35% stake was transferred from the ministry to Cassa Depositi e Prestiti (CDP), making the minority shareholder of the national investment bank. This has given equity in stakes for Poste Italiane, but has also diluted its voting rights in CDP.[13]

Financial services

One of the main business of the company is BancoPosta, a division within Poste Italiane S.p.A., which acts as a distribution platform providing postal savings services.

The bank division, known as BancoPosta ring-fenced capital reserve, (BancoPosta FRC) in the balance sheet, had total assets of €56,969,835,924 as at 31 December 2014. If BancoPosta was a separate company, it would make the bank ranked as the 10th largest bank by total assets. Cariparma, which ranked as the 10th in the research of Ricerche e Studi (a subsidiary of Mediobanca), had total assets of €50,296,831,000 as at 31 December 2014, despite the list also omitted some bank before Cariparma.[14]

Postal services

Mail delivery, logistics, parcels and express delivery, have always been a key part of Poste Italiane’s identity and also include Italy’s Universal Postal Service. In 2018, Poste Italiane handled approximately 3 billion items of mail and 127 million parcels, In the Deliver 2022 Plan in 2018, the company launched the new Joint Delivery model, which has redesigned the service by introducing afternoon and weekend deliveries and focused on modernising the fleet, by making it more environmentally-friendly with the introduction of 345 fully electric, three-wheeled scooters, with greater load capacity to facilitate parcel delivery in cities and improve occupational safety. The evolution of e-commerce logistics has led to the creation of PuntoPoste, the new accessible network that complements the network of over 12,800 post offices, enabling the collection and return of online purchases and the sending of pre-franked or prepaid parcels. In 2018, 417 PuntoPoste points were already operating, and the network will be expanded to include 3,500 units in 2019.[15][16][17]

Payments, mobile and digital services

Payments, mobile and digital services: Following the new opportunities created by the European Payment Services Directive (PSD2)[5], in force as of January 2018, Poste Italiane decided to bring together payment, mobile and digital services under a single unit. The new division takes over the mobile phone operations of PosteMobile[6] and continues to be a provider of digital services for the Public Sector.


Insurance: Poste Italiane  operates in the insurance business through PosteVita and Poste Assicura, offering life and casualty insurance products. Poste Vita additionally offers investment and savings products through Bancoposta distribution platform.

See also


  1. ^ a b "Relazione finanziaria annuale 2018" (PDF).
  2. ^ "Numero dipendenti 2018".
  3. ^ a b c "2014 Annual Report" (PDF). Poste italiane. 21 September 2015. Retrieved 13 March 2016.
  4. ^ "Dalle Regie Poste al Postepay". La Stampa (in Italian). 22 November 2012.
  5. ^ "Rivoluzione alle Poste parte la nuova spa". la Repubblica (in Italian). 1 March 1998.
  6. ^ "POSTE SPA 'NIENTE PAURA PER GLI ESUBERI'". la Repubblica (in Italian). 10 April 1993.
  7. ^ "Poste, il bilancio torna vicino al pareggio Passera: Non ho intenzione di lasciare". la Repubblica (in Italian). 11 October 2001.
  8. ^ "Poste, ribaltone ai vertici". la Repubblica (in Italian). 27 February 1998.
  9. ^ "Grazie a Passera Poste italiane ormai risanate". la Repubblica (in Italian). 2 March 2002.
  10. ^ "comunicato" [Press Release] (in Italian). Poste italiane. 1 August 2011. Retrieved 12 March 2016.
  11. ^ "UPDATE 1-Italy approves sale plans for post office, air traffic..." 16 May 2014 – via
  12. ^ "Poste Italiane: chiudono oltre 455 sportelli, lo annuncia l'AD Francesco Caio". 17 March 2015.[verification needed]
  13. ^ Citation error. See inline comment how to fix.[verification needed]
  14. ^ "LE PRINCIPALI BANCHE ITALIANE" (PDF) (in Italian). Ricerche e Studi. 10 November 2015. Retrieved 21 February 2016.[verification needed]
  15. ^ "Company Profile" (PDF). Poste Italiane. 19 June 2019.
  16. ^ "Poste Italiane spedizioni: tutte le novità" (in Italian). 3 July 2019.
  17. ^ "Poste Italiane aims to ride e-commerce wave to boost parcel delivery". 20 March 2019.

External links